Join Our Team

Service Writer

The service writer will be responsible for being the main contact for all service customers. Ensuring that all service work is entered, scheduled, and accurately documented in the computer system. Present a friendly, positive attitude to all customers. Listen carefully to their questions and concerns and provide a timely response. Communicate directly with mechanics regarding customer needs and repairs. Contact customers by phone or text to give updates on cost, time estimates and warranties. Parts look-up and stage parts for technician.

MINIMUM QUALIFICATIONS:

• 2 years experience in a retail setting specifically with power equipment if possible
• Excellent verbal communication, problem-solving and listening skills
• Good organizational skills and multi-tasking
• Knowledgeable in computer applications and industry-specific software
• Ability to lift, push and pull up to 70lbs plus work indoors and outdoors in all weather conditions

Delivery Driver

General Requirements:

• Deliver all the goods on time that are assigned to the customer.
• Map out the fastest route to the desired destination.
• Make entries regarding the goods that are being delivered.
• Ensure equipment is delivered to the customer in top shape and appearance (clean each unit)
• Have good customer service skills both in-person and over phone.
• Drive safely always and conduct inspections about the delivery truck, reporting any needed repairs.
• Be flexible and willing to learn other duties of the process (ex: build mowers, install attachments/accessories)
• Maintain all the paperwork, such as work orders, gas receipts, payments etc.
• Stay in touch with their supervisor and inform them if there are any delays.
• Other duties may be assigned as needed and this job description does not limit those other duties.

Target Responsibilities:

• Must have a valid drivers license and an excellent driving record to qualify.
• Familiar with GPS systems and online map lookups
• Have general product knowledge of walk behind mowers, riding mowers and zero turn mowers
• Must be able to strap and secure equipment properly to truck or trailer
• Must have experience operating and maneuvering truck and trailer and/or cab-over
• Must be able to lift, push, pull and handle heavy loads up to 70 lbs. plus work outdoor in all weather.
• Must load and unload equipment in a careful but timely way
• Must be able to work in a fast-paced environment and be self-motivated.

PARTS COUNTER PERSON

The parts counter person is responsible for assisting the parts manager with inventory of the parts department. They will order parts as necessary for use in-store and direct purchase by customers. Accuracy and attention to detail are a must. The parts counter person will assist with updating pricing on parts as needed and add new parts to the inventory system. The parts manager and parts counter person will interact with and be the primary point-of-contact for our small engine parts distributors.

The parts counter person will handle face-to-face customer interactions and assist service technicians. This includes parts look up, order/receive, and sell parts to customers; answering customer phone calls, looking for parts information and shop inquiries; as well as checking in equipment that is brought in for repair. Courtesy towards customers and careful listening are top priority.

MINIMUM QUALIFICATIONS:

• 2 years parts experience in outdoor power equipment retail setting
• Excellent mechanical aptitude with zero turns and riding mowers
• Knowledge of 2 cycle and 4 cycle required.
• Strong computer skills to navigate various online parts search and online ordering.
• Familiar with parts look-up and Ideal computer systems or equivalent
• Excellent customer service skills
• Valid driver’s license
• Ability to lift 60 lbs

This position is full time Monday-Friday 8:00am-5:00pm with weekends and over time available. Compensation is based on experience.

BENEFITS INCLUDE: Competitive pay with overtime potential, paid weekly, paid holidays, paid personal time, paid vacation, regular day shift hours.